You can delete your Paseo account and the data we keep about you at any time, from the app or by email. Deleting is permanent: we can't bring your progress back afterwards. If you want to keep it, download a copy first (Ajustes › Tus datos › Descargar copia).
In the app (fastest)
- Open Paseo and tap the gear (Ajustes).
- Scroll to Tus datos and tap Borrar mi cuenta.
- Type BORRAR to confirm, then tap Borrar todo.
This happens right away. It cancels an active subscription immediately (no further charges), deletes your account and everything stored with it on our servers, and then clears the app's data on that phone. If you use Paseo on other phones or browsers, clear the app there too (Ajustes › Tus datos › Borrar mis datos de este teléfono), or just sign out.
If you joined with an invite code (no Google sign-in), there's no account: Borrar mi cuenta deletes your cloud copy (if you turned it on) and clears the phone.
By email (no app needed)
Email support@getpaseo.app with the subject “Delete my account”, from the email address you sign in with (or the one you used for our emails). We'll confirm when it's done, normally within 30 days and no later than 45. We may ask you to confirm the request from that address so nobody can delete someone else's account. If you joined with an invite code and turned on the cloud copy, include your sync key (Ajustes › Tus datos); we can't find your copy without it.
What is deleted
- Your account: email, name, plan, sign-in and acceptance records.
- Your voice-minute usage and walk history on our servers.
- Your cloud copy of your progress (and, if you included them, your conversations).
- Your email sign-up and the record of which emails we sent you.
- The anonymous analytics record for the phone you delete from.
- Everything the app stored on that phone.
What we keep, and for how long
- Payment records at Stripe (invoices, the last four digits of your card): as long as tax and accounting law requires, typically up to 7 years.
- Your email address on our “do not email” list, if you unsubscribed, so we never email you again by mistake.
- AI provider copies: OpenAI may keep what was sent during your conversations for up to 30 days to check for abuse, then deletes it.
- Reports you sent about an AI reply (the reply's text and your reason, with no name or email), for up to 500 reports.
- Anonymous, aggregated counts (for example, how many walks happened on a day), which don't identify you.
If you never asked us to delete anything, we delete an account after 24 months without use, an email sign-up 24 months after it was confirmed (7 days if it was never confirmed), and a cloud copy 24 months after it was last used. Details are in our Privacy Policy.
Only want to stop emails?
Use the unsubscribe link at the bottom of any email. It works with one click.